Step 1: Go to www.heritagecertificate.ie and create an account, with your name and contact details.  You will need to create a username and password to log-in.

Step 2:  Enter the required information about the recipient, their Ancestor and their line of descent. Upload Ancestor document.

Step 3: Choose your Certificate design and enter your shipping and billing information

If you have the required information, this should take no more than 10 to 15 minutes. You will receive an email to confirm that we are processing your application. If we have any queries we will email you separately, within 5 days. Once your application is approved we will email you to confirm that and your Certificate will follow in 2-3 weeks depending on delivery destination.

This enables you to save a part-completed application and return to finish it later. It also enables you to make corrections to the application at a later date.

The username that you create will be emailed to you for reference. You must remember your password yourself.

Yes, you can. Once you create an account you may enter as much or as little of the application as you wish. For instance, if you do not have the Ancestor document you can enter all other required information, save the application and come back at another time to upload the Ancestor Document.

You will receive an acknowledgement email from us. The application will be reviewed by our agents within a maximum of 5 days. You will then receive another email to confirm that your application is approved, or else advising of any issue which has arisen in the review. If there is an issue we will say clearly what it is and work with you to correct it quickly. In some cases we may reject an application.

You can log in to your application at any time and see the status of the application.

If the application has been approved the Certificate will be shipped within 10 working days. Typical delivery times to most destinations are about a week.

Once payment has been submitted unfortunately it is not possible to change or cancel an order. Be sure when making your purchase that all your details are correct. Complete the following checks

• The recipient’s name is as you want it to appear on the Certificate
• The recipient’s Ancestor(s) name(s), year of birth and county of birth is as you want it to appear on the Certificate
• You have entered the correct delivery address

There will be information in the email outlining the reasons for the application being incomplete. Read these reasons carefully. Log into your application and rectify the issues outlined in the email. The application will then need to go back through the validation process, which may take up to 5 days.

We are very careful when validating applications however if you feel that your application should not have been rejected then an appeal needs to be received in writing by email to [email protected] outlining the reason why you disagree with the decision. An email will be sent to acknowledge receipt of the appeal.

All appeals will be reviewed by the FEXCO Customer Service Appeals Officer and may be referred to the Irish Department of Foreign Affairs and Trade to ensure the initial decision was correct. You will receive an email outlining the outcome of the appeal and next steps.