Cancellation & Refunds

I have completed an application but I now want to cancel the order

It is not normally possible to cancel an order once it has been processed. In exceptional circumstances we may be able to do so and then refund you.  Please contact one of our Customer Service Agents.

If your order has been printed or despatched, it cannot be cancelled and you will have to return it according to our returns policy.

I wish to return my Certificate or frame

Provided you notify us within 7 days of receipt of your item, to customers@heritagecertificate.ie and return it in its original packaging within 21 days, we will refund you in full.

Our address is: Certificate of Irish Heritage, FEXCO, Langford Street, Killorglin, Co. Kerry, Ireland.